Shipping policy
Shipping
We ship all stocked orders within 1 working day via courier. If your item is out of stock we will be in contact with a delivery date. All our candles, wax melts and reed diffusers are lovingly made and hand poured in house, so we can assure you we are on the case. Orders ship Monday to Friday. Orders placed over the weekend ship on Monday.
UK Mainland delivery
- FREE 2–4 working day delivery on orders over £20 (main UK postcodes)
- 2–4 working day delivery — £2.95
- Northern Ireland — £3.95
- Next working day delivery (order before 12pm) — £4.99
We currently sell to UK Mainland only. If you are outside the UK, get in touch and we can set you up for delivery.
Returns
You have a 14-day right to cancel your order, and separate rights if an item arrives faulty or damaged. Full details — including who pays return postage and how long refunds take — are in our Refund Policy.
Email: info@primalchakra.com
