Shipping policy

 

Shipping

We ship all stocked orders within 1 working day via couriers. If your item is out of stock we will be in contact with a delivery date, all our candles, wax melts and reed diffusers are lovingly made and hand poured in house so we can assure you we are on the case. Orders are shipping Monday – Friday. If an order is placed over the weekend, the order will be shipped Monday.

UK Mainland Delivery:

 

FREE 2 – 4 Working Day Delivery on orders over £20 (Main UK Postcodes)

2- 4 Working Day Delivery – £2.95

Shipping to Northern Ireland  £3.95

Next Working Day Delivery (Order before 12pm) – £4.99

We currently only sell to UK Mainland, however if you are outside of UK, get in contact and we can get you set up for deliveries.

 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. 

To start a return, you can contact us at info@primalchakra.com. Please note that returns will need to be sent to the following address: Primal Chakra, 79 Park View Road, Sutton Coldfield, B74 4PS

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@primalchakra.com.

Email: info@primalchakra.com